| |DEC 18 - JAN 194CO VER ST ORYCIO INSIGHTS10Leveraging Technology to Enhance Guest Experience7 Keys to Success as aHigher EducationJames Tagliareni,CIO,Washburn University | | November 2017127 Keys to Success as a Higher EducationBy James Tagliareni, CIO, Washburn UniversityWhen I recently became CIO of Washburn University in Kansas, my new colleagues asked me what I planned to accomplish in my first 60 days. I joked to them, "Not much." But in truth, I was extremely busy during those first two months. I was listening, learning and assessing the IT landscape. It laid the foundation for success. I've been an education CIO for 18 years, first in school districts and the last seven years in higher education. During that time, the technology and the needs of educational institutions had changed dramatically, from mobility and online education to the emerging field of data analytics. But to do a great job as CIO, it has to go beyond technology. It's about understanding campus culture and politics, building relationships and developing short-term and long-term IT goals and the ability to deliver the perfect sales pitch to get those projects funded. It's also about mentoring your IT staff, helping them grow and giving them the autonomy they crave. Whether you are just starting out as a CIO or an experienced veteran, you need a game plan to get things done at a university or college. Here are some of my strategies that have helped me succeed. Create Strong Relationships: During my first several months on the job at Washburn, I met with everyone ­ my IT team, deans, chairs and administrators I had meetings with each of my four IT divisions. I let them dictate the format. Some wanted to meet as a group. Others wanted to meet with me individually. It allowed us to get to know one another, but it also let me gather information, to learn about what's working and what's not, so I can make intelligent decisions. I also filled my calendar to meet with every dean, chair and every department head on the business side. I chatted with them about technology and listened to what their goals are and how technology can help achieve their goals. Get Quick Wins: Through these initial meetings, you can discover what the campus IT needs are and start updating the university's long-term IT strategic plan. But you can also identify short-term projects and get early wins to prove yourself to the entire campus and build momentum. During my first 60 days, I learned that Washburn didn't have true disaster recovery. They still backed up to tape. I also learned that we used old firewall technology and needed a new one to meet our cybersecurity needs. Through my vendor relationships, I got huge discounts that allowed us to afford new on premise and cloud-based disaster recovery and next-generation firewall technology. That leads to my next piece of advice. Cultivate Vendor Relationships: Because they can pay dividends later. It's important to develop strong vendor relationships because you can carry that with you from year to year and from school to school. When I learned that we needed to improve our disaster recovery and firewall technology, I immediately reached out to my circle of vendors and told them, "We have a need. Can you help us?" Through my relationship with one vendor, for example, I was able to purchase a $331,000 back-up system for $84,000 ­ a $247,000 savings. Be a Salesman to get Funded: Every organization is different in how finances work, so learn about your campus' financial situation and budgeting process and then tailor your message to what your audience wants to hear to get IT projects funded. For some schools, it's return-on-investment and total cost of ownership. So, share with the board how an investment today will save money tomorrow. Provide employees with training and career advancement opportunities. I'm a huge proponent of mentoring my IT team. I became a CIO when I was 27 because I had a mentor who showed me the ropes in my early James TagliareniCIO INSIGHTS19Three Ways a Customer Data Platform Makes Marketing Automation More "Human"Three Ways a Customer Data Platform Makes Marketing Automation More "Human"The Intersection of Technology and Customer Experience in the Field: Getting It Right171723Higher Education's Secret Sauce: Cooperation and CollaborationInjecting Advanced Technology in the Education IndustryTen Resolutions for the Modern CIODonald Z. Spicer, AVC and CIO, University System of MarylandCorpSharon P. Pitt,AVP & CIO,Binghamton UniversitySue B. Workman,VP University Technology and CIO, Case Western Reserve University242731BRINGING LITERACY TO LIFETEXTHELPMartin McKay,CTO & Founder
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