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Google's enterprise edition Dialogflow has become a default for all new agents
Educationtechnologyinsights >> news

Chatbot has become a new way to reduce friction in websites and applications that can give customers rapid answers to frequently asked questions in a conversational fashion. Google recently announced that its Dialogflow, which was previously...

Big Data on a Campus - Asking the Right Questions
Educationtechnologyinsights >> cxoinsights

Jan I Fox, SVP for IT, Marshall University

Last year, it seemed impossible to read any higher education journal that did not have at least one article on MOOCs. The MOOC furor is slowing but is being quickly superseded by the salvation of “Big Data.” From student success,...

The Necessity for Adopting a Strategic Vision for Technology
Educationtechnologyinsights >> cxoinsights

Param Bedi, VP for Library and Information Technology, Bucknell University

There are increasing pressures on higher education institutions to contain cost. In the past decade, we endured the 2008 financial crisis, then again in 2015 our endowments saw low or negative returns, and now with Brexit, we are all waiting to...

The Necessity for Adopting a Strategic Vision for Technology
Educationtechnologyinsights >> cxoinsights

Param Bedi, VP for Library and Information Technology, Bucknell University

There are increasing pressures on higher education institutions to contain cost. In the past decade, we endured the 2008 financial crisis, then again in 2015 our endowments saw low or negative returns, and now with Brexit, we are all waiting to...

Weaving Robust Identity Systems Into The University's Security Infrastructure
Educationtechnologyinsights >> cioviewpoint

Dr. Jan I.Fox, SVP- IT & CIO, Marshall University

Innovative ways to foster growth within their organizations Growth within the Marshall University IT organization means utilizing existing team members in new, innovative ways while reaching out to new collaboration partners. University...

Weaving Robust Identity Systems Into The University's Security Infrastructure
Educationtechnologyinsights >> cioviewpoint

Dr. Jan I.Fox, SVP- IT & CIO, Marshall University

Innovative ways to foster growth within their organizations Growth within the Marshall University IT organization means utilizing existing team members in new, innovative ways while reaching out to new collaboration partners. University...

AI and the Future of Field Service: Moving from Efficiency to Innovation
Educationtechnologyinsights >> cxoinsights

Michael Alcock, Director-CIO Executive Programs & Content, Microsoft [NASDAQ: MSFT]

From the 10,000-foot view for field service, the priority is typically to enable faster fixes, for less cost, at less risk, and ideally with a seamless automation of administrative processes. For the CIO managing a portfolio of field enablement...

Preparing for a Data Science Future
Educationtechnologyinsights >> cioviewpoint

Michael Hites, CIO, Southern Methodist University

There are many analogies in sports for predicting the immediate future: anticipate the pass, skate to where the puck is going to be, and beat them to the punch. Even though technology keeps moving our goalposts in higher education, we know where...

The CIO of the New Digital Era
Educationtechnologyinsights >> cxoinsights

Berhanu Tadesse, AVP for IT/Infrastructure Services, California State University, Fullerton

The role of the CIO has drastically evolved in the past few years. CIOs are no longer just responsible for the data center and the IT infrastructure; on the contrary, they are now sitting at the top table of the executive leadership team....

Education Adopting Latest Technologies
Educationtechnologyinsights >> cxoinsights

Rama Dhuwaraha, AVC & CIO, University of North Texas System

The benefits of cloud computing for the Education industry can only be realized if we align our education and IT strategy. This alignment will help us improve outcomes in the quality of research and education. If cloud solutions are leveraged...

Education Adopting Latest Technologies
Educationtechnologyinsights >> cxoinsights

Rama Dhuwaraha, AVC & CIO, University of North Texas System

The benefits of cloud computing for the Education industry can only be realized if we align our education and IT strategy. This alignment will help us improve outcomes in the quality of research and education. If cloud solutions are leveraged...

"Still Fear Moving to the Cloud?"
Educationtechnologyinsights >> cxoinsights

Emiliano Diez, VP, Cloud Services, Campus Management Corp

In my conversations with IT executives in higher education and other industries who have not yet moved completely to the cloud, the question is no longer ‘if ’ but ‘when’. Yet a few expressed reservations when it comes to...

Remodeling the Education Industry
Educationtechnologyinsights >> cioviewpoint

Sue B. Workman, CIO & VP, Case Western Reserve University

Few decades ago, most universities viewed ERP as a fully integrated system to manage their institutes efficiently. ERP solutions for managing data were traditionally closed hosted systems with basic interfaces but now educational institutions are...

Changing the Face of e-Learning Landscape
Educationtechnologyinsights >> cioviewpoint

Andrew Moore, CIO, Boulder Valley School District

How do you manage student data and assessment platform in your school district? My experience in the private sector before joining Boulder Valley school district has been instrumental in inclining my thought process and viewpoints towards...

Taming the Wild IT Ecosystem
Educationtechnologyinsights >> cioviewpoint

Vince Kellen, PhD, CIO, University of California San Diego

Complexity bedevils us. And in the world of information technology, we have loads of it. Digitization, especially in universities, has grown far faster, perhaps even outstripping a huffing and puffing Moore’s Law, which for years has...

Technology Initiatives for the Educational Environment
Educationtechnologyinsights >> cioviewpoint

Paige Francis, Associate CIO, Shared Services & Academic Technology, University of Arkansas

The University of Arkansas Fayetteville (UAF) seemingly has it all: an energetic and infectious "students first" mentality, a near-idyllic setting in the picturesque Northwest Arkansas region of our state, and now eight new guiding...

CIOs as Strategic Campus Leaders
Educationtechnologyinsights >> cioviewpoint

Yvette Brown, CIO & VP IT, Barry University

We are operating in challenging times where for many of us in the independent sector of higher education—business as usual is simply not an option. If we do not take the time to rethink our current “business” models and find ways...

Diligent Adoption of New Technologies
Educationtechnologyinsights >> cioviewpoint

Jack Chen, CIO, Adelphi University

Evaluating Cloud My experience with cloud computing dates from the late 1980s–before the word cloud was even associated with computing. At that time, I was with the City University of New York (CUNY) involved in the consolidation of the...

How Intentionality Can Help Drive Strategic Wins and Institutional Success
Educationtechnologyinsights >> cioviewpoint

Thomas Skill, Associate Provost & CIO, University of Dayton

I frequently wince when I’m offered yet another opportunity for our enterprise IT operation to collaborate with a new campus partner. It’s not that I don’t value these relationships, but far too often, poorly conceived...

Higher Education's Secret Sauce: Cooperation and Collaboration
Educationtechnologyinsights >> cioviewpoint

Donald Z. Spicer, AVC & CIO, University System of Maryland

Given the competitive orientation of most corporations, the ability to cooperate and/ or collaborate is limited to close partners and suppliers. While higher education institutions compete for students, faculty, and research grants, the overall...

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