Poor or negative user experiences arise when consumers find the tool too difficult to use and not tailored to their needs.
FREMONT, CA: The requirements of consumers are the top concern when it comes to digital solutions. Besides, if a device is not simple for learners to use, then no matter how many resources a company comes up with, it will end up in the failed list.
User experience mostly depends on the ease of finding the content and completing the tasks. So, most enterprises have set a high bar for everyday usability. Positive experiences promote learner adoption and increase engagement, but users do not return for supplementary learning if they have a negative experience. Nearly one-third of students don’t find what they need when using their Learning Management System (LMS).
In general, users notice the usability aspect only if there is an issue. Too often, poor user experiences originate from a vendor’s desire to extend the list of features while overlooking the needs of the consumers. So, if an LMS delivers poor experiences, then it results in low engagement levels, minimal return on investment, and difficulty in achieving the learning objectives.
To meet the learning needs, an LMS must maintain a culture of continuous learning and development. The system should offer readily available content anywhere at any time and on any device—whether it is for compliance training, performance support, or ongoing professional development.
To deliver better user experiences, here are a few critical questions that an institute representative or an eLearning enterprise should consider before integrating the system:
• Does the system permit learner access through a secured app or browser and mobile app?
• Can students quickly access eLearning courses and view other online content like videos and PDFs offline?
• Will learners and administrators be able to complete tasks spontaneously no matter where they are?
• Does the system deliver a tailored learning experience?
• Is it possible to upload additional materials to enhance learning activities?
• Can a variety of content that targets groups of students be easily and quickly uploaded?