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Organizations spend millions of dollars on training. With chatbots, learning and training becomes easy and interactive.
Fremont, CA: Videos are considered as the most popular format for microlearning. An interesting video with the right storyline and vivid graphics is an excellent microlearning aid. However, videos are hard to maintain and frequently update despite its several benefits. One of the easier approaches to develop microlearning is Frequently Asked Questions (FAQs). Short questions with specific answers make learning easy. With the latest technology, organizations can create chatbots for information consumption in a question and answer format. At the point of need, a learner can ask questions and get quick short answers. Updating such chatbots with frequently changing content is easy, and changes can be displayed immediately.
Often, chatbots are perceived as standard bots that can answer pre-set questions. Contrary to popular belief, chatbots use artificial intelligence and machine learning for conversational learning. These bots provide an exciting way to involve learners in a meaningful conversation, and they can be used to extract relevant information when required. In organizational learning, employees can use organizational chatbots as a learning buddy. Chatbots are a great tool to train employees in various workplaces. For instance, medical representatives need to be trained in all situations while having a conversation with the doctor who is trying to buy drugs. With the help of chatbots, the representative can learn various responses from the bot and help them gather as much information as possible before getting into the actual scenario.
Chatbots can be easily embedded in an eLearning course as they can converse, train, and even assess learners. Chatbots can answer queries, hold conversations, log analytics of the questions asked, and unanswered questions. Several technologies are available in the market to create chatbots. Similar to any other project, chatbot development has stages such as define, design, develop, and deliver, which is also called as the 4D development methodology.
In the define stage, the developers define the chatbot strategy, target audience, and business objectives. Along with integration and technological requirements, the scope of SME involvement, tool preferences are also determined. In the design stage, developers lay out bot persona, intent, entities, and utterances based on the use case and target audience. The type of bot defines dialog flow and conversational architecture. In the development stage, the parameters specified in the define and design stage are put to actual development. To gain insights about actual usage, a pilot operation is also run. After chatbot development, it undergoes quality testing, and bugs are fixed before delivering it.
Chatbots should not be restricted to only text. Visual bots with text, images, and videos deliver an enhanced learning experience. Conversations that include emojis, images, or videos reinforce the message and engage the employees better. ELearning by the chatbot is exciting for anyone responsible for training a large group of employees. A short message can be sent to employees’ messaging apps to channel them towards the desired behavior. Even though bots are technologically advanced, they cannot answer everything. Bots learn over time with data and information. An organization must continually monitor the bot, and with regular evaluations of conversation logs, the bots improve.
See also: Top Chatbot Solution Companies