Can Chatbots be Useful in the Education Sector?

Education Technology Insights | Tuesday, July 28, 2020

Chatbots can be used as a way to provide support for learners to help them achieve goals like pass an external standardized exam or improve their use of English in the workplace.

FREMONT, CA: A chatbot is not a very universally recognized term yet, but that has not stopped chatbots from embedding themselves in the digital worlds. An individual who has a digital voice assistant in their home or classroom has a chatbot, and many of the websites that users access regularly uses text-based chatbots for at least part of the interaction. Chatbots can be used in the classroom to carry out simple tasks, like checking the weather or playing background music. With artificial intelligence continues making inroads in education, the potential uses for chatbots in education grow.   

Personalized Education 

Top 10 EdTech Startups - 2019There are two ideas to go about the role of chatbots in personalizing education. First being that students come to the classroom with a variety of skills, interests, and prior experiences, which means they need tutors who can tailor lectures and explanations to them and their needs. This is where chatbots come in. The second idea is the way of thinking about the use of chatbots in personalizing education is that learning also happens outside of the classroom. Chatbots can be a way to give support for learners to help them achieve goals like passing an external standardized exam or improve their use of English in the workplace.  

Increased Engagement 

Nowadays, users are accustomed to receiving instant responses to queries. Students have the expectations of their schools and teachers. Furthermore, it can be difficult for a teacher to respond to 50 or 60 students about the details of an assignment or for a school district to attend to the doubts about an upcoming event from parents. Here Chatbots can help in providing instantaneous information about many topics.  

This example can be visualized in a classroom setting when they think about the repetitive tasks that teachers have to do, like answering the same question over and over again about an upcoming assignment. Here bots can be leveraged to answer students’ questions about a project or deadline as well as keep track of student absences. By giving teachers a virtual teaching assistant, they are freed up to engage more deeply with their students.  

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